VoIP Solutions (Hosted & Onsite)

Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the broadband Internet rather than the conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband. So if you are using a VoIP telephone system, you are basically using the Internet to make phone calls. Using a VoIP system has several benefits for many businesses.

Lower Calling Costs: 55% of current or potential VoIP users said cost is the main reason they were using or considering the service, according to a 2010 survey conducted by Better Buys for Business. Many business VoIP plans charge companies a flat rate per phone and allow unlimited local and long distance calling.

Greater Manageability: Putting a telephone system on the company’s computer network makes users’ phones easier to manage. Adding or moving extensions requires a simple change in software configuration, rather than a complex re-wiring.

Enhanced Mobility: With business VoIP, employees can make and receive calls on their work lines while they’re out of the office by using computer software that imitates their physical telephone. Many systems also have call routing features that  automatically forwards calls to users’ cell or home phones, depending on where they are.

Advanced Features: Since they’re software-based, many business VoIP systems come standard with powerful calling features that can enhance users’ productivity. Some common features include a display screen showing a name directory, call records, and other information, multiple folders for organizing voice mails, and integration with PCs that lets users call a number directly from a web browser or address book in an email client.

Integration With Other Software: Business VoIP systems can also enhance productivity by integrating with other software applications the business uses. For example, software tools can allow businesses to keep better track of phone activity to increase the efficiency of their call centers.